Spinanga Terms and Conditions – Rules for Your Player Account

These terms and conditions (version 1.12) govern the relationship between you and Spinanga. By registering and making any deposit, you accept the rules described here; the English version is authoritative, and the German translation is provided for information.

1. Principles

We only open accounts for persons of legal age; winnings from accounts of minors will be voided. One account is permitted per person, household and IP address. We may amend or end promotions, fees and individual rules without prior notice.

2. Accepted Currencies

We state bonus, payment and stake figures in EUR. We also support the following currencies:

3. Registration and Account Management

On registration we collect your email address, date of birth, country, phone number, gender, full name, social security number, postcode and a username; IP address and location are recorded automatically. You are responsible for protecting your login details. Access to the platform is via a secure, encrypted network.

3.1. Rules for Payment Methods and Accounts

The following obligations apply to your Spinanga account:

• The card or payment method must be in your name.
• Money transfers between customers are prohibited.
• Accounts may not be sold or transferred.
• We close duplicate accounts, and associated promotions and winnings are voided.
• Withdrawals are made via the deposit method where possible; in individual cases we choose a different payment system.
• No interest is paid on account balances.

4. Deposits

We accept deposits via the methods listed in the cashier – card, e-wallets and cryptocurrencies. Minimum and maximum amounts per method can be found under Payments. Deposits via Skrill or Neteller do not qualify for the welcome bonuses; for crypto bonuses, Tether (USDT), Bitcoin, Bitcoincash, Litecoin, Ethereum, Ripple and USD Coin count. By depositing, you agree not to initiate a chargeback; you bear any costs arising from one.

5. Withdrawals

Before any withdrawal, your deposit must have been wagered at least once. Otherwise, winnings may be voided and a fee of 10% of the last deposit charged, or 15% for bank cards or bank transfers. We require a minimum turnover of €20 in the calendar month of the request. The maximum winnings from sports betting are EUR 100,000 per customer per day, excluding stake.

5.1. Processing and Limits

Our finance department processes requests within 3 working days, Monday to Friday from 06:00 to 17:00 GMT. A maximum of 3 withdrawals may be pending at the same time. Daily and monthly limits depend on your VIP level; you can find the overview under Payments.

5.2. Verification (KYC)

Identity verification follows fixed steps:

1. We request documents: proof of identity (ID card, driving licence or passport), proof of address, records of the payment method and, if required, proof of source of funds.
2. You submit the documents within 30 days.
3. We usually complete checks within 10 days of complete submission; for large amounts a phone call or facial verification may follow.
4. We may withhold withdrawals until the check is complete.

6. Responsible Gambling

You can request a self-exclusion by email to support@spinanga.com; your account will then be closed. We present further support on our Responsible Gambling page:

• Self-exclusion by email
• Self-assessment questions on your own gambling behaviour
• Links to Gamblers Anonymous and Gambling Therapy
• Information on the Net Nanny filtering software

7. Inactive Accounts

An account is considered inactive if there has been no login for 180 days. From that point we charge a monthly administration fee of €5 until the balance reaches zero; if the remaining balance is less than €5, that remaining amount is charged.

8. Account Closure

You can have your account closed via self-exclusion by email. If requested documents are not received within 30 days, we may permanently close the account and retain the balance.

9. Liability and Fair Play

Once a withdrawal has been processed, we accept no responsibility for delays at the payment provider. Game results are determined by a random number generator; in the event of a dispute, the result on the game server is decisive. Taxes and duties on winnings are your responsibility.

10. Fraud Prevention

We continuously monitor accounts for abuse. The following are prohibited in particular:

• Fraud, collusion between players and money laundering
• Chargebacks on deposits
• Covering 24 or more of the 37 roulette numbers with an active bonus
• Single stakes over €100 before the wagering requirements are met
• Switching from low- to high-weighted games after big wins
• Two-level betting systems and delaying bonus features

In the event of breaches, we suspend the account, void winnings, remove bonuses, close the account and inform the authorities where appropriate.

11. Bonuses and Promotions

The following standard rules apply to Spinanga bonus offers and are specified further by individual promotion terms:

11.1. Loss of Bonus

A withdrawal request before claiming or with an active bonus forfeits the bonus entitlement. Bonuses cannot be combined; real money is wagered first, then bonus funds.

12. Refunds

We grant refunds only in exceptional cases. The request must be received within 24 hours of the transaction and is excluded once the deposit has been used for a bet. We respond within 10 working days.

13. Complaints

We handle complaints internally in three stages:

1. Describe your issue in the live chat or by email to support@spinanga.com.
2. If the problem remains unresolved, send a formal complaint to complaints@spinanga.com.
3. We review the case and inform you of our decision; it is final.

14. Suspension and Termination

In the event of breaches of these terms, duplicate accounts, suspected fraud or missing verification, we may suspend accounts, void winnings and end the business relationship.