The Spinanga team answers questions about your account, a deposit or a bonus directly, via live chat around the clock or in writing by email.
Our Approach to Customer Service
Every enquiry is welcome, whether it's a quick question about the Spinanga login or a detailed query about a withdrawal. We treat your request confidentially, our support is multilingual, and the interface is available in English and several other languages.
Contact Options at a Glance
Two channels are open to you: live chat for real-time help and email for matters that require documents or a detailed explanation. We have a separate address for formal complaints.
Live Chat
The chat is open 24/7 and is ideal for urgent questions, such as a pending credit. Once you have met the qualifying conditions, you can also request the weekly or weekend sports reload here or by email.
Email Support
We accept written enquiries at support@spinanga.com. This is the right option if you want to send documents, describe a case or request a self-exclusion.
Complaints
Please send formal complaints to complaints@spinanga.com. We review the case internally and inform you of our decision.
How We Can Help
Our team supports your account from registration through to closure. Typical topics include:
- Verification with ID, proof of address and payment records
- Deposits by card, Skrill, Neteller, MiFinity or cryptocurrency
- Withdrawals and their processing status
- Bonuses, free spins, cashback and the coin shop
- Account access and password queries
- Technical questions about the browser and mobile version
- Self-exclusion and breaks from gambling
Processing Times
In the chat we respond in real time. For cases that require checks, fixed deadlines from our terms and conditions apply:
| Request | Channel | Timeframe |
|---|---|---|
| Quick questions | Live chat | 24/7, in real time |
| Document check (KYC) | usually within 10 days of complete submission | |
| Withdrawal request | Cashier | processed within 3 working days (Mon–Fri, 06:00–17:00 GMT) |
| Refund | request within 24 hours of the transaction, response within 10 working days |
Help Centre and FAQ
You can find many answers without waiting in our Help Centre, organised into sections such as Bonuses & Promotions, Deposits, My Account & Verification, Sports Betting, Technical and Withdrawals. We gather further information on our Help page.
Write to Us
Whether it's a question, a suggestion or a problem, we look forward to hearing from you. Here's the quickest way to get a resolution:
- First check the relevant section in the Help Centre.
- Open the live chat if you want an immediate answer.
- Send documents by email to support@spinanga.com, with your username and a short description.