Do you have a question about your account, a bonus or a withdrawal? You can reach our team at any time via live chat, or by email for more detailed enquiries.
Ways to contact us
Choose the channel that suits your enquiry:
| Channel | Availability | Suitable for |
|---|---|---|
| Live chat | 24/7 | Quick questions, bonus credits, payment status |
| support@spinanga.com | by email | Documents, self-exclusion, detailed enquiries |
| complaints@spinanga.com | by email | Formal complaints |
| dpo@spinanga.com | by email | Requests regarding your personal data |
Languages
Our interface is available in English and several other languages. Customer service is multilingual, so you can write to us in English.
Our help centre
Many answers can be found without waiting in the sections of the help centre:
- Bonuses & Promotions
- Deposits
- Withdrawals
- My Account & Verification
- Sports Betting
- Technical
- General Questions
Questions about account and verification
Verification protects your account and is a requirement for withdrawals. This is how it works:
- We request documents: ID card, passport or driving licence, proof of address and proof of your payment method.
- You submit the documents within 30 days.
- Once everything is submitted, we usually complete the check within 10 days.
- For larger amounts, a short phone call or facial recognition check may follow.
- After successful verification, we release any withheld withdrawals.
Complaints and data requests
We handle complaints internally; please send them to complaints@spinanga.com. For information about or changes to your stored data, contact dpo@spinanga.com. Requests to refund a deposit must be made within 24 hours of the transaction; we respond within 10 working days.
Before you write to us
These details help us resolve your enquiry faster:
- Your username or registered email address
- Date, time and amount of the transaction concerned
- Name of the game or promotion
- A screenshot of the error message
Frequently asked questions
What is the fastest way to reach Spinanga support?
Via live chat, which is staffed around the clock.
How many accounts may I hold?
One account per person, household and IP address. We close duplicate accounts.
What happens after 180 days without logging in?
The account is considered inactive; we then charge a monthly administration fee of €5 until the balance reaches zero.
Do I need a Spinanga bonus code?
No. You activate welcome offers under “My Bonuses” in your profile.
Why was my bonus not credited?
Deposits via Skrill or Neteller do not qualify for welcome bonuses. Requesting a withdrawal with an active bonus forfeits the entitlement.
What is the minimum deposit?
€10 for most methods, €30 for Bitcoin. €20 is required for the welcome bonus.
How long does it take to process a withdrawal?
Our finance department processes requests within 3 working days, Monday to Friday.
How many withdrawals can be pending?
A maximum of 3 at the same time.
Do all games work with bonus funds?
No. Jackpot slots, Slingo and bingo cannot be played with bonus funds; table and card games contribute 0% to wagering.
How do I request self-exclusion?
By email to support@spinanga.com; we will then close your account.