Gambling should remain entertainment. That is why at Spinanga we give you clear tools, consistently protect minors and point you to organisations that offer independent help.
What responsible gambling means
Gambling is a leisure activity, not a source of income. Keeping an eye on your time and money makes for more relaxed play. Before each session, decide how long and with what amount you want to play, and stop once you reach that limit.
Protection of minors
Our offering is aimed exclusively at adults. Registration by minors is prohibited.
- We cancel any winnings of underage players.
- We check dates of birth through identity verification with ID documents.
- We recommend that parents use filtering software such as Net Nanny on shared devices.
Signs of problem gambling
On our responsible gambling page you will find self-test questions. Typical warning signs are:
- You play for longer or with higher amounts than planned.
- You try to win back losses by playing more.
- Family, work or leisure time are neglected.
- You borrow money so that you can keep playing.
These habits help you stay in control:
- Only play with money you can afford to lose.
- Plan regular breaks.
- Do not play when stressed or under the influence of alcohol.
- Regard losses as the cost of entertainment.
Our player protection tools
The following options are available to you:
| Tool | How it works |
|---|---|
| Self-exclusion | Request by email to support@spinanga.com, your account will be closed |
| Self-test | Questions to assess your own gambling behaviour on our site |
| Live chat | Available around the clock, including for questions about player protection |
| One account per person | We close duplicate accounts |
Requesting self-exclusion
You can set up self-exclusion in a few steps:
- Write to support@spinanga.com from your registered email address.
- State your username and that you wish to self-exclude.
- We close your account and confirm the exclusion.
External help
Independent organisations offer confidential, free advice:
- GamCare – National Gambling Helpline on 0808 8020 133, free and available 24/7
- Gamblers Anonymous – self-help groups for those affected
- Gambling Therapy – online advice and support
Contacting our support team
Our live chat team handles player protection enquiries at any time. You can email us at support@spinanga.com. We respond discreetly and initiate your self-exclusion without asking questions about your gambling behaviour.